FAQ Frequently Asked Questions

Are your kueh lapis halal-certified?

Yes, our kueh lapis are halal. Kueh Lapis By Mom is muslim owned. My mom and I are Malay Muslims.

What is the size of your Kueh Lapis?

Mini Lapis is about 4.5 inches X 4.5 inches and weighs about 400g - 600g.

Large Lapis is about 9 inches X 9 inches and weighs about 1.6kg - 2.4kg.

Kueh Lapis Storage Guide

Your kueh lapis can be kept up to 2 weeks in the fridge or 1 month in the freezer. (Just take it out to reach room temperature before serving.) However we do advice our customers to consume within 7 days upon receiving.

Basic Ingredients List

Eggs, Sugar, Flour, Butter, Vanilla Essence, Spices, Permitted Food Colouring.

Is there a minimum order?

No minimum order required! Plus, enjoy complimentary shipping—ideal for delightful gifts!

Can I amend my order?

Unfortunately, our e-commerce system is automated and we’re unable to amend your order as it may cause a delay/mix-up to our production and delivery process. We strongly advise our customers to check through all ordering details before making a payment and we seek your kind understanding and cooperation.

Can I order for multiple locations?

For multiple locations, please process individual transaction for each order. Multiple Delivery Locations not applicable for purchases that are on discounts.

Where can I self-collect?

We're sorry. We do not do self-collection at the moment. Only deliveries.

How long does delivery take?
Can I just go to your shop?

We do not have a physical shop. We operate as an online store. We do not offer ready-made lapis for sale at any time. Instead, we exclusively accept pre-orders through our website. Deliveries are scheduled for Saturdays, between 12 noon and 4:30 pm.

What if I am not available during that timing?

You can opt for "Specific Timing Delivery" (Only Available on Sundays) at $25. You can email us your preferred time at support@kuehlapisbymom.com

How much does the delivery cost?

Get complimentary door-to-door delivery for orders over S$120 in a single receipt; otherwise, a flat rate of S$17 applies. 

When is your cut-off time?

Our cut-off time is 07:30pm, Wednesdays. Orders received after the cut-off time will be processed for the next following Saturday.

Why are your lapis so expensive?

Each slice of our kueh lapis embodies the essence of luxury, meticulously crafted to perfection and elevating your nostalgic moments to pure bliss. Here's why:

  1. Small Batch Production: We meticulously craft our cakes in small quantities to ensure unparalleled quality and attention to detail.
  2. Premium Ingredients: We source our ingredients at retail prices, prioritizing quality over cost, and refrain from bulk purchasing to maintain freshness and excellence.
  3. Time-Intensive Process: Each cake undergoes a meticulous process, taking three hours to ensure perfection in every layer.
  4. Quality over Quantity: Unlike mass-produced cakes, we prioritize quality over quantity, never compromising on craftsmanship to meet sales targets.
  5. Adaptation to Market Changes: Post-COVID, ingredient prices have surged, necessitating adjustments in our pricing to sustain our commitment to excellence.
  6. Rising Delivery Costs: Initially absorbing delivery costs, we observed a significant impact on our margins due to the escalating expenses in delivering perishable items. Perishable goods require same-day/express delivery, incurring higher costs compared to next-day delivery for non-perishable items.

Why don't you always pick up the phone?

Our small business, led by my passionate 74-year-old mother and myself, keeps us busy with various tasks like website management, order processing, marketing, design, baking, and packaging. For prompt assistance, please email us, and we'll respond at our earliest convenience. Thank you for your understanding.

Do you offer preorders for special occasions like Chinese New Year or Hari Raya?

Yes, we offer preorders for special occasions like Chinese New Year and Hari Raya. Please check our Instagram Account, @kuehlapisbymom for the latest preorder information and delivery dates.

Do you have any special promotions or discounts available?

Yes, we occasionally offer special promotions and discounts for our customers. Please check our website or instagram account @kuehlapisbymom for the latest deals and offers.